BIL	ABBREVIATION	CUSTOMER CHARTER	PERIOD
1	JL 1	Issuing a notification letter of the result of the application for ordering flower tree decorations within seven (7) working days after the application is received	7 working days
2	JL 2	Carry out felling / pruning actions based on complaints within 14 working days after the complaint is received	14 working days
3	JL 3	Submit a support response for the application for the issuance of support for the Certificate of Occupancy (CCC) G21 land view within 14 working days after the application is fully received and distributed by the one-stop central unit (OSC) to the department	14 working days
4	JL 4	Carry out landscape maintenance of community sites and city parks two (2) times a month	2 times a month
5	JL 5	Notify the results of the one-stop central committee (OSC) meeting for landscape plan applications within seven (7) working days after the minutes of the meeting are received	7 working days
6	JL 6	Carry out the cleaning of fallen trees and shards within 24 hours after the complaint is received	24 hours
7	JL 7	Submit a response to the Mutiara Rini City Forest site rental application within seven (7) working days after the application is received	7 working days

Objective

1. Coordinate and monitor the management of public complaints.
2. Planning and managing landscape maintenance, garden facilities, landscape development project management and beautification.

Function

Planning, Landscape Control & Enforcement Division

1. Landscape Plan Application Management

• Enforcing Acts, Parks, Landscape Guidelines.
• Department level OSC Secretariat. Attending Pre-Meeting and OSC Committee
• Processing Landscape Development Plans
• Reviewing the CCC support application by the developer
• Invasion and gazetting of open spaces. Updating data and information on gazetting and invasion of open spaces
• Review and prepare departmental level Landscape policies

• Updating information and inventory data of shade trees, playgrounds and open spaces
• Updating the developer's Landscape development committee and regulating maintenance from the developer
• Gis application secretariat at the departmental level
• Osc 3 Plus online system secretariat.
• Updating data on the publication of shade trees and open spaces

3. Planning and Recovery

• Planning physical development and organizational structure at the departmental level.
• Promote the Landscape industry and Landscape culture to the community.
• Planning and managing sensitive areas for preservation and conservation purposes.
• Tree Planting Campaign
• Formulate and implement Landscape policies and research
• Landscape Master Plan
• Community garden secretariat at the departmental level

Division of Horticulture, Maintenance & Management of Public Parks

1. Public Complaints Secretariat

• Ensure department level complaint management and update the complaint system.

2. Park Management

• Manage, Plan, Maintain Regional Parks, Urban Forests and large-scale open spaces.
• Plan and carry out annual activities and events for current recreational activities at the community, state and national levels.
• Manage nursery development
• Get involved in the community
• Urban Forest rental application management

3. Landscape and tree amenity maintenance

• Maintain Landscape, cleaning and management of live assets on protocol streets, community sites and Surrender Areas from developers.
• Maintain the main trees under the supervision of MBIP efficiently and controlled for clear and correct purposes and methods.

4. Manage, supervise and monitor the Cutting Unit and Nursery

• Lead in managing the development of workshops and nurseries, managing subordinate staff including PPE and machinery requirements, planning the development and management of nurseries, as well as managing tree landfills.
• Plan and draft annual budgets and budgets for park maintenance and management programs
• Decorative order application management

Design, Development & Upgrading Division

1. Public Park Development Project, community site and playground

• Plan, design and implement Landscape development projects and upgrade and rehabilitate public parks, community sites and children's playgrounds.

2. MBIP Urban Forest Development, Mutiara Rini

• Manage procurement and project implementation

3. Beautification Development Project/ Beautification Program

• Plan, design and implement beautification projects for protocol roads and the entire MBIP Area
• Ensure the implementation of landscape beautification and development policies and programs that have been outlined in the Landscape Master Plan.
• Planning, drafting budgets for landscape beautification programs and the development of public parks and children's playgrounds.
• Planning and implementing landscape development and beautification designs.
• Landscape Competition (Decorated Boat, Royal Floria, Orchid Exhibition)

4. Manage, supervise and monitor the Playground Unit

• Lead in managing the development of workshops and stores, managing subordinate staff including PPE and machinery requirements, planning the development and management of Workshops and Stores.
• Plan and draft annual budgets and budgets for playground maintenance programs and landscape competitions

Bahagian Pengurusan Kontrak Landskap

1. Procurement Secretariat and Landscape Department Level Development Committee Meeting2. General administrative, financial and personnel management at the Department level

BIL	ABBREVIATION	KEY PERFORMANCE INDICATOR	PERIOD
1	JL 1	Submit a payment claim by the supplier until the submission of complete claim documents to the finance department within 14 working days	14 working days
2	JL 2	Provide specifications for work/service/supply projects within 14 working days after the project feasibility proposal is approved by the Mayor	14 working days
3	JL 3	Notify the results of the One Stop Central Committee (OSC) meeting for landscape plan applications within seven (7) working days after the minutes of the meeting are received	7 working days
4	JL 4	Respond to applications for the issuance of supporting certificates of occupancy (CCC) G21 land view within 14 working days after the memo is received from the One Stop Central Unit (OSC)	14 working days
5	JL 5	Implement action by the cutting unit on complaints within 14 working days after the date the complaint is received	14 working days