Below are the terms and conditions of use of the e-Service PORTAL, as well as your rights and obligations when accessing and using the services on this portal.
If you access this portal, you acknowledge and agree that the terms and conditions are binding on you and constitute an agreement between you as a user, participating agencies and us, for access and / or use of this portal.
These terms and conditions will supersede the conditions you previously accepted or accessed through this portal. Your use and / or access to this service will further be deemed acceptance of these current terms.
Online Payment
Please read these terms carefully before using our online payment facility. By using the online payment facility on this portal, you directly accept these terms. If you do not accept these conditions, you are advised not to use this facility. All payments are subject to the following conditions:
All amounts stated are in MYR – Malaysia Ringgit.
For payment through FPX, a bank charge of RM 0.50 or any amount determined by the bank from time to time will be borne by the account holder for payment through an individual account & RM 1.00 or any amount determined by the bank from time to time current for company accounts.
For payment via Credit / Debit Card, an online service charge of 1.8% or any amount determined by the bank from time to time will be borne by the account holder.
ISKANDAR PUTERI CITY COUNCIL will not accept any liability for payments not received by the correct agency account for example if you enter an incorrect account number or inaccurate personal details. We will also not accept any liability if your payment is not authorized or declined by your Credit / Debit Card provider for any reason.
If the Credit / Debit Card supplier refuses your payment, ISKANDAR PUTERI CITY COUNCIL is not responsible for bringing this matter to your attention. You need to personally check with your bank or Credit / Debit Card provider to ensure whether the payment has been deducted from your account and the transaction has been successfully completed.
Your payment will be updated within three (3) working days.
Payment Confirmation
You will receive your payment confirmation on the screen and also your email after you make the payment. You can print proof of payment when your transaction has been completed (successful) for your own records. Proof of payment cannot be used as an official receipt.
Payment Receipt / Official Receipt
Official receipts will be processed within 3 working days.
Official receipts can be downloaded and printed through the e-Khidmat portal.
Official receipts printed are valid for any official business.
Refund Policy
If you have any questions about an overpayment being debited from your account and feel that you may be eligible for a refund, please contact the relevant agency stating proof of payment confirmation or reference number.
Security
All payment details entered through this payment gateway are encrypted (encypted) when you, or a third party user makes a payment. Communication from the site as well as to the service provider is also encrypted.
ISKANDAR PUTERI CITY COUNCIL will not be responsible for any failure of online users or third parties in making payments or to protect the data on their screens from being seen by others or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information when making online payments.
Limitation of Responsibility
You clearly understand and agree that ISKANDAR PUTERI CITY COUNCIL shall not be liable for any direct, indirect, incidental, special damages, including but not limited to losses in the form of loss of profit, goodwill or other significant losses resulting from but not limited to:
use or inability to use this service;
the cost of procurement of goods and services following the purchase of any goods, data, information or services purchased or substitutes or messages received or transactions made through or from this portal;
unauthorized access to or changes in your transmission or data;
statements or actions of third parties on this portal;
inability to use, or as a result of the use of this portal, any portal associated with this portal, or materials or information found on any or all of these sites, whether based on warranty, contract, tort or any other legal theory and whether or not informed of the possibility of such damage; and
any other matter related to this portal.
Termination / Suspension
ISKANDAR PUTERI CITY COUNCIL may terminate or suspend your access to any part of the service or the entire service and any related services at any time, with or without reason, with or without notice, with immediate effect. ISKANDAR PUTERI CITY COUNCIL may also terminate or suspend your inactive account, that is, defined as failure to use this service for a long period of time. You agree that we shall not be liable to you or any third party for the termination or suspension of access to the service.
Changes to Terms of Service
ISKANDAR PUTERI CITY COUNCIL reserves the right at all times to make changes, modifications, cancellations or additions to these conditions by giving prior notice. However, in an emergency or to maintain the security of this portal or in circumstances beyond its control, on this portal it is necessary to change, modify, cancel or add to these conditions, ISKANDAR PUTERI CITY COUNCIL will do so without first giving any notice to you. It is agreed that to ensure that you follow any changes, modifications, cancellations or additions to these terms, it is your responsibility to access and review these terms from time to time and on a regular basis. You further agree and accept that your continued access and use of the terms (which are changed or modified from time to time) will be deemed your acceptance of any changes, modifications, cancellations or additions to these terms.
General
The headings used under these terms and conditions are for reference only and shall not be taken into account in the interpretation of these terms. If any provision of these terms is illegal or invalid under current or future law, the provisions will be segregated and these terms will be interpreted as if the invalid provisions have never been part of the Terms and Conditions and the other provisions in these Terms and Conditions will remain in full force and will not be affected by the provisions which is illegal or invalid.
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