2023 CUSTOMER CHARTER ACHIEVEMENTS
MBIP CUSTOMER CHARTER ACHIEVEMENTS JANUARY – DECEMBER 2023
| BIL |
CLIENT CHARTER |
CHARTER PERIOD |
TOTAL SERVICES |
THE AMOUNT MEETS THE STANDARDS OF THE CHARTER |
CHARTER ACHIEVEMENTS (%) |
| 1. |
The process of transferring ownership of the I/J form at the counter from the individual after the complete form is received. |
10 Minutes |
5,921 |
5,921 |
100 |
| 2. |
Damage/natural disaster repair actions for:
from the period the complaint/ information is received (repairing damage to infrastructure/public facilities and fallen trees) |
|
13,003 |
11,298 |
86.89 |
| 3. |
Issuance of Business Premises Licenses and Risk-Free Advertisements from the date the complete application is received |
1 working day |
3,358 |
3,358 |
100 |
| 4. |
Process and notify applications for event equipment from the date the application letter is received |
7 working days |
302 |
302 |
100 |
| 5. |
Resolve payment claims/trust money to contractors/ suppliers/ depositors from the date the invoice/claim is received at the relevant department |
14 working days |
7,915 |
4,971 |
62.80 |
| 6. |
Notify the decision of the Temporary Permit application to the OSC Committee Meeting within 14 working days from the date of receipt of the complete application |
14 working days |
716 |
716 |
100 |
| 7. |
Notify the result of the Additional Change application to the OSC Committee Meeting within 14 working days from the date of receipt of the complete application |
14 working days |
892 |
892 |
100 |
| 8. |
Processing Planning Permission Plan Applications / Landworks / Roads / Drainage / Buildings in One Stop Central Committee (OSC) Meetings |
45 working days |
558 |
553 |
99.10 |
| TOTAL AMOUNT |
32,665 |
28,011 |
85.75 |
||
SUMMARY REPORT
2022 CUSTOMER CHARTER ACHIEVEMENTS
MBIP CUSTOMER CHARTER ACHIEVEMENTS JANUARY – DECEMBER 2022
| BIL |
CLIENT CHARTER |
CHARTER PERIOD |
TOTAL SERVICES |
THE AMOUNT MEETS THE STANDARDS OF THE CHARTER |
CHARTER ACHIEVEMENTS (%) |
| 1. |
The process of transferring ownership of the I/J form at the counter from the individual after the complete form is received. |
10 minutes |
5,768 |
5,768 |
100 |
| 2. |
Damage/natural disaster repair actions for cases: o Emergency o Minor Damage o Major Damage from the period the complaint/information is received (repairing damage to infrastructure/public facilities and fallen trees) |
|
4,870 |
3,599 |
74 |
| 3. |
Issuance of Business Premises Licenses and Risk-Free Advertisements from the date the complete application is received |
1 working day |
3,106 |
3,106 |
100 |
| 4. |
Process and notify applications for event equipment from the date the application letter is received |
7 working days |
133 |
133 |
100 |
| 5. |
Resolve payment claims/trust money to contractors/ suppliers/depositors from the date the invoice/claim is received at the relevant department |
14 working days |
13,210 |
10,590 |
80.17 |
| 6. |
Notify the decision of the Temporary Permit application to the OSC Committee Meeting within 14 working days from the date of receipt of the complete application |
14 working days |
123 |
123 |
100 |
| 7. |
Notify the result of the Additional Change application to the OSC Committee Meeting within 14 working days from the date of receipt of the complete application |
14 working days |
1,018 |
1,011 |
99 |
| 8. |
Processing Planning Permission Plan Applications / Landworks / Roads / Drainage / Buildings in One Stop Central Committee (OSC) Meetings |
45 working days |
386 |
383 |
99 |
| TOTAL AMOUNT |
28,614 |
24,713 |
86.4 |
||
SUMMARY REPORT
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